International shipping

Placing an order

In some countries, we have our own web shops where you can order our products online or find a reseller near you. For Germany, please visit For France, go to For the UK, visit Our Belgian customers can order via our Belgian web shop
In many other countries we have trusted resellers where you can order our products. To find out if there is a reseller available in your country, please use the dealer locator on our international website If you cannot find a reseller in your country, please send an email with the delivery address and the cargo bike of your choice to to inquire about the possibilities. Please note that we cannot ship our electric cargo bikes to countries outside Europe. We do not deliver direct from The Netherlands to regions where we have resellers available.

Ordering in the USA and Canada

If you live in the USA and want to order one of our cargo bikes, please send an e-mail to (mentioning the model which you are interested in) to inquire about the possibilities. Canadian customers can inform with Fourth Floor distribution ( to make an inquiry.


When we ship direct to you from The Netherlands (other than by ordering via one of our own web shops), deviating warranty conditions are applicable. When a part is broken and is replaced by us under warranty, the delivery costs of the new part (plus the costs of returning the broken part) are yours. We do not have mechanics available outside The Netherlands and Belgium.